Cancellation Policy

Once the Renter has posted the deposit and given us a signed reservation confirmation and/or when applicable, a Charter/Rental Summary that we have accepted, we will reserve the vessel, or other mode of transportation or accommodation for the dates and times specified and will start to make all necessary arrangements. Therefore, we will not be able to book and confirm a conflicting rental reservation and will be required to turn away other requests. For that reason and because of the work we will have done, we have a cancellation fee policy as follows: (a) In the event we receive a written cancellation notice from you we will refund your deposit less a 7.5% service charge on addition to other fees as set forth in the schedule below:

Rental Cancellation Policy when booked less than 30 days in advance:

If Cancellation is made 14 Days prior to the date reserved for the rental, the Renter may request either a refund of 100% or may transfer the deposit to a new reservation / booking date if available. If the Cancellation is made 7 to13 Days prior to the date booked/reserved for rental, the Renter may request either a refund of 100% or may transfer 75% of the deposit to a new reservation / booking date if available. If the Cancellation is made 3-6 Days prior to booked date, the Renter may request either a refund of 50% or may transfer 50% of the deposit to a new reservation / booking date if available. If the Cancellation is made less than 3 days prior to the date reserved for the rental, the Renter shall forfeit their deposit in its entirety. Any loss of deposit may be used on another booking scheduled within 60 days of the original booked date. This policy is in place as once a reservation is booked and confirmed, actions are taken to make arrangements necessary to accommodate your requests and to make the vessel, accommodation or other mode of transportation is available for your use on the dates and times requested. In addition, all cancellations are subject to the 7.5% service fee referenced in paragraph 1 above.

Cancellation Policy when booked more than 30 days in advance:

If cancellation is made more than 30 days prior to booked date, the renter may request a 100% refund, 20-30 days prior to booked date, a 50% refund, 11-19 days prior to booked date, a 25% refund, 10 days or less, results in a forfeiture of the deposit. Any loss of deposit may however be used to make another booking if scheduled within 60 days of the original booked date. In addition, all cancellations are subject to the 7.5% service fee referenced in paragraph 1 above.

Cancellation : Safety Warnings, Unavailability and Other Circumstances

All sales are final. The only cancellation that is allowed not subject to the refund schedule mentioned above will be for cancellations due to small craft warnings, aircraft or related weather or other safety advisories that are in place on the date of the rental, or during a prorated part of the reserved dates. This refund policy is intended to partially compensate the Charter Partner, Owner or Affiliate Third Party Provider (Provider) for the services provided in preparation.

SATOSHI also reserves the right to cancel a booking and refund your money at any time for any reason, including but not limited to safety concerns, mechanical issues, Terrorist or other safety alerts, Force Majeur, unavailability of vessels, vehicles, captains, pilots, drivers, etc. or due to unanticipated, or unavoidable events or circumstances etc. Under no circumstances shall SATOSHI be liable for consequential, or any other claims for damages of any kind or type whatsoever, other than the refund of any security deposit that remains in its possession as of the date of the cancellation. Any other refunds will come from the Provider.

Note that if a vessel or other mode of transportation or accommodation becomes inoperable during the rental period it is booked for, or if it becomes a total or constructive total loss, this Agreement shall be deemed to have been terminated and the hire shall cease to be payable as of the date at the time of the occurrence of the total or constructive total loss. Any hire paid in advance shall be adjusted and pro-rated accordingly and the balance shall be refunded to Renter.

Charter Partners, Owners, or Affiliate Third Party Providers shall not be responsible for failure to deliver the vessel, other mode of transportation, or accommodation at the commencement of the rental Period, if such failure is caused by reasons beyond the control of Charter Partners, Owners, or Affiliate Third party Providers or by reason of said the vessel, other mode of transportation, or accommodation having been, lost, destroyed, damaged, disabled or not returned in a safe and usable condi t ion. Should such delivery not be made within one day after the specified Rental date, this Agreement may be canceled by Renter and any deposits or amounts previously paid on the Rental or other hire shall be returned by the Charter Partners, Owners, or Affiliate Third Party Providers to Renter.